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Terms & Conditions

By using and purchasing through this site, you automatically acknowledge and agree to our terms and policies. We reserve the right to change these terms at any time. 

 

ORDER PROCESSING TIME: Typical order processing time is 1-3 business days during normal operations. We will always pack orders as quickly and as safely as possible. 

MULTIPLE ORDERS: We do combine multiple orders and will refund excess charges. We will make sure our shipping charges are covered prior to refunding. Please leave us a note that you have multiple orders pending so we know to combine.

ORDER CANCELLATION: An order may be cancelled prior to shipping. Once an order has shipped, all sales are final. We reserve the right to cancel any unshipped order. We reserve the right to cancel or adjust any orders when unable to communicate with the customer. All cancelled orders will be subject to a 5% restock fee that will not be refunded. 

SHIPPING: As we are a small business, we cannot provide Amazon-style shipping prices and time frames. We do our best to figure shipping costs appropriately. We will refund excess shipping charges at our discretion. We appreciate your understanding.

US CUSTOMER SHIPPING INFORMATION: Currently, our shipping costs are determined by the weight of the order. This helps us to determine shipping by way of flat rate boxes which we are most accustomed. Orders weighing 15.9 oz or less will be mailed First Class only unless the items are too bulky OR other arrangements have been made. We recommend adding Route Package Protection to your order at check out.

MISSING PACKAGES: 

Please take special note that we are not responsible for a package that has been shown delivered by the USPS but is missing to you. Porch/Mail Theft is becoming more and more prevalent and it is not the responsibility of Into The Woods Soaps or the USPS to replace or reimburse for any missing packages. If you believe that your package is legitimately missing via the USPS, please contact your local USPS office as they are best equipped to locate your package. We recommend adding Route Package Protection to your order at check out.

Please understand that we are a small business and cannot be responsible for packages that are shown delivered but go missing. The provided information is not to just remove ourselves from liability but is the result of the fact that we also have no recourse to resolve the situation financially. Production at our level is very costly and the time and effort we put into the business is also very valuable. We will do anything in our power to resolve any and all situations and work on your behalf with the USPS to resolve any situations that may arise.

DAMAGED ITEMS: If your items arrive damaged, please capture photo documentation/proof of the damage and contact the USPS and Into The Woods Soaps immediately. We will file a claim on your behalf but will need proof and documentation from the customer to file the claim. We recommend adding Route Package Protection to your order at check out.

INTERNATIONAL ORDERS ARE CURRENTLY SUSPENDED

PRODUCT REFUNDS: Refunds will be determined on an individual basis. No refunds will be given due to personal dislike of scent, texture, or design. Please keep in mind that every nose is different and scents may be perceived differently per person. We do our best to describe the scents based upon the fragrance and essential oils that are used and descriptions given from the manufacturers. As our products are handmade, design will vary slightly.

PRODUCT RETURNS: We do not accept returns under any circumstances due to sanitary reasons. Once an order is shipped, all sales are final.

GENERAL PRODUCT WARNINGS AND CAUTIONS: It is the responsibility of the user of the products to use the products properly. Always be aware of personal allergies and irritations. Spot test all skin products prior to full use. If any products cause irritation, discontinue use immediately and consult a physician. Into The Woods Soaps LLC is not responsible for injuries or accidents.